At Lumelo, our mission is to make shopping as smooth and reliable as possible, no matter where you are in the world. This Shipping Policy explains how we process, handle, and deliver your orders. Please read carefully to understand the timelines, costs, and options available to you.
1. Order Processing
- Processing Time: All orders are typically processed within 1–3 business days after payment confirmation. During high-volume periods (such as holidays, promotions, or sales events), processing times may extend slightly.
- Order Verification: In rare cases, we may need to verify your payment or shipping details before dispatching your order. This is part of our fraud prevention and customer protection process.
2. Shipping Methods & Delivery Times
Lumelo partners with trusted carriers to ensure your products reach you safely and on time. Delivery times depend on your location and the shipping method chosen:
- Standard Shipping: 7–14 business days (most destinations).
- Expedited Shipping: 4–7 business days.
- Priority Express: 2–5 business days (available for select locations).
Please note: Delivery timelines are estimates and may vary depending on customs clearance, weather conditions, or carrier delays.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
- From time to time, Lumelo offers free shipping promotions, which will be clearly displayed on our website.
- Taxes, duties, or customs fees (if applicable) are not included in the product price and are the responsibility of the customer.
4. International Shipping & Customs
We proudly ship worldwide. For international orders:
- Customs duties and import taxes may apply, depending on your country’s regulations.
- Lumelo is not responsible for delays caused by customs clearance.
- Refusing to pay applicable duties may result in your package being returned or destroyed. In such cases, refunds are not guaranteed.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package in real time.
You can also track your order directly from the Track Your Order page on our website by entering your order number and email.
6. Shipping Restrictions
Certain products may have restrictions depending on your location (e.g., electronics with lithium batteries, large items, or regulated goods). If we are unable to ship a product to your region, you will be notified immediately and offered an alternative solution or refund.
7. Lost, Damaged, or Delayed Orders
- Lost Orders: If your package does not arrive within the expected timeframe, please contact us at [email protected]. We will investigate with the carrier and provide a solution.
- Damaged Orders: If your product arrives damaged, report it to us within 48 hours of delivery with photos attached, and we will arrange a replacement or refund.
- Delayed Orders: While we aim for timely delivery, Lumelo cannot be held responsible for delays caused by carriers, customs, or other external factors beyond our control.
8. Address Accuracy
Customers are responsible for providing the correct shipping address during checkout. If an incorrect address is entered and the package is undeliverable, additional shipping charges may apply for resending the order.
9. Changes & Updates
Lumelo reserves the right to update this Shipping Policy at any time to reflect changes in carriers, costs, or service options. Updates will be posted on this page with the revised date.
Last updated: [Insert Date]
At Lumelo, we value every customer and strive to provide a transparent and reliable delivery process. Whether you’re ordering from across the street or across the globe, you can shop with confidence knowing that your package is in safe hands.