Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Us
**We are committed to providing exceptional customer service to ensure your shopping experience is seamless and enjoyable. Our dedicated support team is here to help you with any questions or issues you may encounter.**
For any inquiries, please reach out to us via our contact form or email us directly at [email protected]. We aim to respond to all messages within 24 hours to assist you promptly.
At Lumelo, we understand that customer satisfaction is paramount. Our team is dedicated to addressing your needs and providing you with the best possible solutions. Whether you have questions about our products, need assistance with your order, or require support with returns, we are here to help. We value your feedback and strive to improve our services continuously. Please do not hesitate to contact us; your voice is important to us, and we look forward to serving you better every day.
For immediate assistance, you can also reach us through our live chat feature available on our website. Our representatives are ready to assist you in real-time!
We appreciate your trust in Lumelo and are committed to ensuring your shopping experience is nothing short of excellent. Thank you for choosing us for your fashion and tech needs!